Shipping & Returns

Step 1: If you're looking to return an item or get a refund, or if you have general issues with an order, the first thing to do is contact Khane Industries directly for help. To do so, visit your Purchases & Reviews page, find the order, and click Contact the Shop.

Step 2: If you haven’t received your order or the item you received is not as described, you can report a problem to Khane Industries LLC by opening a case. On your Purchases & Reviews page, find the transaction and click Report an issue with this item. Scroll down to click Open a Case with Khane Industries LLC.  

If the Report an issue with this item option isn’t available, it may be too soon or too late to open a case for that order. Learn more about when you can open a case here.

Step 3: After you’ve clicked Open a Case with Khane Industries LLC, provide the required information, choose your preferred resolution method, and click Submit.  

For more information about what happens after you’ve opened a case, check out this Help article.

Please note that our mobile app does not currently support the ability to file a case. You can still file a case on your mobile device by visiting Khane Industries LLC in your device's web browser and selecting the Standard view at the bottom right of any page.